How do we contact you?
You can reach us anytime on our contact page here. We will respond with 24-48 hours to your inquiry.
I have a promotional code, how do I enter it?
Your promo code can be entered during the checkout process; where there will be a field to enter a gift card/discount code.
How do I take care of my jewelry?
How will my order ship?
Shipping is free for all orders, no minimum required.
Your orders will ship from Taiwan, via the national postal service Chunghwa POST. Shipping will be with tracking, when possible in your country. Orders will typically ship within 4 days during the business week, weekends excluded. Depending on destination, please allow at least 4 weeks for delivery. Customers will be responsible for any customs duties upon receipt, if applicable. Please note that we cannot send to PO Boxes. There may be occasional customs or courier delays which may affect your delivery time frame. Please note that once your item has shipped we are unable to re-route its destination.
Click here to go to the tracking page to input your tracking number.
What payments methods do you accept?
We accept worldwide orders with credit cards and payments through Paypal.
Does your jewelry arrive boxed or gift wrapped?
Your order will always arrive in a beautiful Odette branded gift box, ready to be gifted to that special someone, especially if that special someone is yourself.
Where is your jewelry from?
All of our jewelry is designed and sourced from dedicated artisans in South Korea, committed to quality and craftsmanship. Your jewelry will ship from Taiwan where our shipping facility is located.
Your information is never shared or sold to anyone, ever. All communication with you is to only provide you with an excellent customer service experience. If you have decided to join our VIP mailing list, we can also provide you with special promotions only available to you.
What is your return policy?
To start the return process, simply reach out to us on our contact page here, with your order number. We'll reply shortly with return authorization details and instructions.